Macmillan - KU FAQs

FAQ

If a KU student or faculty member has a question about Opt, access, grade syncing or privacy, who can they or the Macmillan team contact?

Anyone or KU or Macmillan should email us at [e-mail]  Our team will reply promptly either directly to the client user or to the Macmillan team member. Macmillan can provide their communication preference to us.

 

Are there informational documents I can reference and share with KU faculty and students?

Yes, below are some common support tools. Please email our support team if you need others ([e-mail]):

- Faculty Macmillan Course Setup Guide

- Students:  Access & Opt for Macmillan course materials in Canvas 

- Faculty ISS for Roster of anonymous student identifiers

- Student Integration Support for access to their anonymous identifier and email address

- General Support Documentation Repository

 

Who at Willo serves the KU community and what are their roles?

Support: [e-mail] 

Faculty onboarding: [e-mail]

Account manager: [e-mail]

 

How is KU’s LMS (Canvas) data privacy technology different from a student agreeing to the usual publisher end-user agreement?

Our LMS privacy technology prevents sharing of any student private information with 3rd party publishers and providers.  So it totally eliminates the risk that student data will be leaked in any 3rd party data breach.  Whereas an end-user license agreement provides only terms and conditions that apply after the student data has already been breached.  Our technology ensures this breach scenario will never impact our students and faculty using digital course materials.

 

When will KU’s LMS data privacy technology apply to Macmillan integrations?

KU has extended the requirement date for Macmillan to January 2022, as a special exception to help faculty onboard into the IA program with large section enrollments.